Shipping:
When will my order be delivered?
Orders ordered on weekdays before 6 p.m. .
Winter Jackets Are Except within 48 hours Delivered.
How is my order sent?
All deliveries are sent via DPD courier service.
Why hasn't my product (yet) been delivered while in stock?
Het may prevent the ordered product(s) from not being delivered the next business day, below may be a number of factors:
- The product is the last copy, but has a factory error, defect or damage;
- The purchase of the product has been made from the franchise undertaking,
- The product must be ordered from the main supplier,
- The product must be ordered from distribution centre,
- Due to a system failure, the product has been put up for sale for the time being while it is not in stock.
Should any of the above factors take place, we will contact our customers directly by telephone and inform us by e-mail.
We do our utmost to provide our customers with the best service and to send a good product through product control.
Unfortunately, garments can prevent factory errors, defects and damage.
Supplied products are carefully checked, steamed and repackaged by us.
I get a Track & Trace number on shipment?
You will automatically receive an email with a Track & Trace Code. You can find out your order via the following link: https://www.dpdpredict.nl/.
You also have an option with the DPD courier service to indicate before 24:00 at what time you wish to receive the package.
I don't have track & Trace number, what should I do?
It may be that the email sent with Track & Trace code has ended up in your unwanted mailbox. You can look it up in your inbox if necessary.
Please wait 24 hours before you address our customer service.
I have a mailbox address, is my order also shipped?
Mailbox addresses are not recognized by our courier service, please do not give them up.
All orders are sent on the same working day and delivered the next business day provided that product(s) are stocked.
We will keep you informed of the status during your order.
I am not present during delivery package.
You may not be at home and/or have been unable to comment on the
E‑mail. If your package (and) cannot be delivered to you on Monday to Friday, the neighbours will be offered by default.
If you wish that your package (and) should not be delivered to the neighbours, please pass it on to us so that we will mention it on the package.
If you and the neighbours are not present for receipt, you will receive a note in the letterbox. It says whether you want to have the package relisted, if necessary to have it delivered to an alternative address or to have it delivered to one of the pick-up point so that you can pick it up at any time.
When is "Free Shipping"' valid?
Our 'Free shipment' service is valid with a minimum order v.a. €29.99 and national Shipments. For international shipments, the system automatically charges shipping costs.
When is 'Afterwards Payment'' valid?
Our 'Afterwards Payment' service is valid with a Minimum order amount v.a. €50,- and Maximum €150,- including fee costs of €0,99,-. The Fee fees you may therefore return and cancel the order. For more information, see Pay After-Receipt policy: Pay After Receipt
Exchange:
How can I exchange my products?
Clothing and accessories can be exchanged for a different size or product within 14 days of receipt. Underwear is not accepted due to Hygiene!
As of 13 April 2015, Local Fanatic A return form in the box with your order. You can also use this return form to return items. Complete the return form and send only by post together with the Invoice/Pakbon to Local Fanatic. Once we have received your package we will process the order.
How are products accepted?
If clothing is worn, washed, we cannot accept the item. These are returned* to the customer.
In this case, we request returns in the reasonable condition, undamaged condition and neatly in original packaging, unused and labeled.
Without neat protected packaging and not labelled, we are forced to charge 10% processing costs of each product.
Where can I return products?
The return address can be found on the return form.
I want to return and/or exchange my item(s), how much does this cost me?
Return costs are at the customer's expense.
Do I have to pay for a trade-off?
In the case of orders on Localfanatic.eu, orders from €29.99 once again Free (provided the product is not on sale). When exchanging orders under €29.99 we ask €4.99 administration and shipping costs. As soon as the package arrives with us, you will automatically receive an email payment link for shipping.
If you have placed an order through an external party, the following arrangement shall apply:
In the case of orders made by an external party, orders from €50 one-time Free (provided the product is not on sale). When exchanging orders under €50 we ask €4.99 administration and shipping costs. As soon as the package arrives with us, you will automatically receive an email payment link for shipping.
As soon as we have the payment in, we will send the desired size/product to you.
I received the wrong product/size, what next?
If you believe that you have received the wrong product/size or a damaged product, we first ask you to contact us by e-mail with the image of the defect. We will then process your request within 24 hours.
Watch out! The postage costs for products that are returned without any response by us are at our own expense.
Do I have to send my package registered?
You do not need to send your package registered, but you have the option to trace the package when registered shipping.
Where can I return my item(s) for exchange/return?
You can send your package through any post office.
Return costs are at the customer's expense.
Save the Track & Trace code good, this is your shipping certificate!
What is the answer number of Local Fanatic?
Local Fanatic has no answer number. The return costs are at the customer's expense.
Can I also exchange a product at one of the Outlets/Franchisers?
Exchange and Complaint Handling is only possible on the location of purchase. Purchase from the webshop can only be taken into consideration by the webshop.
Cancellation:
Will I get my money back when I return my product?
Of course, if you are not satisfied with your purchase, you have the right to submit the items within 14 days of delivery to Local Fanatic return. Should a Franco exchange will be returned for the time being, we will charge the costs incurred.
In this case, we request returns in the reasonable condition, undamaged condition and neatly in original packaging, unused and labeled.
Without neat protected packaging and not labelled, we are forced to charge 10% processing costs of each product.
Can I cancel my order after 14 days?
You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. The product can only be returned to the entrepreneur in an original condition and packaging.
Only the costs for return from consumer to the webshop are at the expense of the consumer.
The entrepreneur shall reimburse all consumer payments, including any delivery costs charged by the trader for the returned product, without delay but within 14 days of the day on which the consumer shall notify him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to repay until he has received the product or until the consumer proves that he has returned the product, according to which time is earlier. The trader shall use the same means of payment used by the consumer for reimbursement, unless the consumer agrees to another method. The refund is free of charge to the consumer.
No return orders will be accepted outside the cooling-off period. You will receive a voucher for the purchase amount. This voucher can be returned to the www.localfanatic.eu within a period of 6 months.
If you use your right of withdrawal, the product with all accessories supplied and - if reasonably possible - will be returned to the entrepreneur in its original condition and packaging. To make use of this right, please contact us via [email protected]. We will then refund the amount due within 14 days of your return registration, provided that the product has already been returned in good order.
How are products accepted?
If clothing is worn, washed, we cannot accept the item. These are returned* to the customer.
In this case, we request returns in the reasonable condition, undamaged condition and neatly in original packaging, unused and labeled.
Without neat protected packaging and not labelled, we are forced to charge 10% processing costs of each product.
Complete the return form and send only by post together with the Invoice/Pakbon to Local Fanatic. Once we have received your package we will process the order.
Without the Invoice/Packing Card or a copy of it, no processing can take place.
When will I get my money back?
After confirmation of return, you can expect your money back to the account number with which the order was paid within the legal period of 14 business days.
Due to privacy, we cannot refund the amount to another account number.
If you have paid with a credit card, we will pay the amount per refund deposit to your credit card account. How long it takes for the amount to be put back into your account depends in part on the cooperation of the bank/credit card company and is therefore not entirely influenced by us.
I have a Wrong amount in my account.
Unfortunately, mistakes are not always preventable. If you think you have recovered the wrong amount, please contact our customer service via [email protected]
The entrepreneur shall reimburse all consumer payments, including any delivery costs charged by the trader for the returned product, without delay but within 14 days of the day on which the consumer shall notify him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to repay until he has received the product or until the consumer proves that he has returned the product, according to which time is earlier. The trader shall use the same means of payment used by the consumer for reimbursement, unless the consumer agrees to another method. Return costs are at the customer's expense. The refund is free of charge to the consumer.
Can I also return and cancel a product at one of the Outlets/Franchisers?
Return, Cancel and Complaint Handling is only possible on location of purchase. Purchase from the webshop can only be taken into consideration by the webshop.
FORCE MAJEURE - FORCE MAJEURE
Both the entrepreneur and the consumer are not responsible for the backlog of performance and delayed delivery due to a Force Majeure. A Force Majeure is a result of an event that both the entrepreneur and the consumer could not have prevented. A Force Major includes but not limited acts of God, wars, labor strikes or disputes, economic political prohibition of trade, government decisions or any other Force Majeure event.
Images and information on this website are subject to change.
*With orders under €29.99, we will ask for shipping costs.
Do you have any questions? Please contact our customer service via [email protected]
Last amended on February 14, 2018,